Skills & Tools

Design & Research Methods

My work sits at the intersection of customer insight and operational reality, from research and journey mapping through to cross-functional collaboration and CX delivery.

  • Customer journey mapping

  • UX research — interviews, usability testing, surveys

  • CX principles & service design thinking

  • Cross-functional collaboration

Tools

  • Miro - workshops, journey mapping, collaborative exercises

  • Notion - documentation, research organisation

  • Asana - project and task management

  • Salesforce - daily CX operations and case management

  • Figma, Adobe Illustrator & Photoshop, Canva - visual design (working knowledge)

Domain Knowledge

  • B2B SaaS

  • Consumer products

  • Customer support operations

  • Brand identity & visual communication

  • Startup & freelance product environments

Education

(MDes) Masters in Design - Sheffield Hallam University