Most designers work on interfaces.
I work on the gap between the interface and the human on the other side of it.
As a CX Specialist, I don't just observe friction; I trace it back to its source in the product, and I know how to communicate that gap in a way that moves teams to act.
My years at Apple and Xero gave me something harder to teach: an instinct for what customers actually experience, not what the product team assumes they do. I bring both to every problem I work on.
What I bring to a team…
The operational CX knowledge to know what customers actually experience
(not what we assume they do)
The visual communication fluency to make insight legible to stakeholders across the business